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Privacy Policy

Effective Date: July 15, 2026

Cloud 9 Window Cleaning & Power Washing (“Cloud 9,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

This policy applies to information collected through our website, online estimate forms, telephone calls, email communications, text messages, and interactions relating to our services.

Information We Collect

We may collect information that you voluntarily provide when you:

  • Request an estimate
  • Schedule or purchase a service
  • Contact us by telephone, text message, email, or through our website
  • Submit a question, review, photograph, or other information
  • Communicate with us regarding an estimate, appointment, or completed service

The information we collect may include:

    • Your name
    • Service address or mailing address
  • Email address
  • Telephone or mobile phone number
    • Information about your property
    • The services in which you are interested
    • Estimate and appointment information
  • Communications between you and Cloud 9
  • Estimates, invoices, payment records, and service history
  • Your email and text messaging preferences
  • Photographs or other information relating to an estimate or service

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, website analytics, and similar technologies. This information may include:

  • Internet Protocol address
  • Browser and device information
  • Pages visited
    • Approximate location based on your Internet Protocol address
    • Date and time of your visit
  • Referring website or advertising source
  • Actions taken on our website

We may use this information to operate and improve our website, understand how visitors find and use it, evaluate advertising performance, and help protect the website from misuse.

You may be able to control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

How We Use Your Information

We may use your information to:

    • Prepare and provide estimates
  • Respond to questions and service inquiries
  • Schedule, confirm, and manage appointments
    • Provide appointment reminders
  • Notify you when a technician is on the way
    • Communicate about requested or scheduled services
    • Provide service updates
    • Complete requested work
  • Process payments and maintain business records
    • Follow up regarding an estimate or completed service
  • Request customer feedback or reviews
  • Improve our website, services, and customer experience
  • Prevent fraud, misuse, and security incidents
  • Comply with applicable legal, tax, insurance, and recordkeeping obligations

If you separately consent to receive marketing emails, we may also use your email address to send maintenance reminders, special offers, or discounts. Email consent is separate from SMS consent.

Text Messaging and SMS Privacy

When you submit an estimate request, you may choose whether you would like to receive service-related text messages from Cloud 9.

If you select Yes, text messages may include:

    • Communications regarding your estimate request
  • Estimate notifications and follow-ups
  • Appointment scheduling and confirmations
  • Appointment reminders
  • Technician arrival notifications
  • Questions or updates regarding a requested or scheduled service
  • Customer-service communications relating to your estimate or service

Message frequency varies according to your estimate request, appointment activity, and communications with Cloud 9. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP or END. Reply HELP for assistance. You may also contact us at 812-306-8110 or eric@cloud9windowcleaning.com.

Consent to receive text messages is not a condition of purchasing services.

Selecting Yes to receive service-related text messages does not authorize Cloud 9 to send mass marketing texts, discount announcements, or promotional campaigns. Any marketing text message program would require a separate and appropriate consent process.

Mobile Information and SMS Consent

Cloud 9 does not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.

Mobile information and SMS consent may be processed by service providers that are necessary to operate Cloud 9’s own text messaging and customer-communication systems. These providers are permitted to use the information only to provide services for Cloud 9 or as otherwise required by law.

Email Communications

When you provide an email address, we may use it to send:

  • Estimates
  • Appointment information
  • Invoices and receipts
  • Service-related updates
  • Customer-service communications
  • Requests for feedback or reviews

If you separately choose to receive marketing emails, we may also send maintenance reminders and occasional information about Cloud 9 special offers or discounts.

You may unsubscribe from marketing emails by following the unsubscribe instructions in the message or by contacting us.

Even after you unsubscribe from marketing emails, we may continue sending nonmarketing emails reasonably necessary to respond to your request, manage an appointment, complete a transaction, provide an estimate, or deliver customer service.

How We Share Information

Cloud 9 does not sell or rent customer information.

We may provide information to trusted companies that help us operate our business and serve our customers, including:

  • ResponsiBid, which supports online estimate requests and estimate communications
    • The Customer Factor, which supports customer records, scheduling, and communications
    • Twilio and telecommunications providers, which support text message delivery
    • Square or other payment processors, which process payments
    • NiceJob or similar platforms, which support customer feedback and review requests
  • Website hosting, maintenance, analytics, advertising, and security providers, including Google services where applicable

These providers may receive information only as reasonably necessary to perform services for Cloud 9, operate our systems, or fulfill a customer’s request.

As stated above, mobile phone numbers and SMS opt-in information are not provided to third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information:

    • When required by law, court order, subpoena, or lawful government request
    • To protect the rights, safety, property, or security of Cloud 9, our customers, employees, or others
  • To investigate fraud, misuse, or unlawful activity
  • In connection with the sale, transfer, merger, or reorganization of some or all of our business

Payment Information

Customer payments may be processed through Square or another third-party payment processor.

Payment information submitted through a payment processor is handled according to that provider’s terms and privacy practices. Cloud 9 does not use complete payment-card information for advertising or marketing purposes.

Data Retention

We retain information for as long as reasonably necessary to:

    • Provide estimates, services, and customer support
    • Maintain customer service histories
    • Maintain invoices and business records
    • Satisfy accounting, tax, insurance, warranty, and legal obligations
    • Resolve disputes
  • Maintain communication preferences and opt-out records
  • Protect Cloud 9 and its customers from fraud or misuse

The amount of time information is retained may vary depending on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, email system, text messaging platform, electronic transmission, or storage system can be guaranteed to be completely secure.

Please do not send Social Security numbers, passwords, complete payment-card information, or other highly sensitive information through ordinary email or text message.

Your Communication Choices

You may:

    • Select No to SMS messages and still request an estimate or purchase services
    • Opt out of text messages by replying STOP or END
    • Request text-message assistance by replying HELP
  • Unsubscribe from marketing emails
  • Ask us to update or correct your contact information
  • Contact us with questions about how your information is handled

Opting out of text messages does not prevent you from calling or emailing Cloud 9. It also does not prevent Cloud 9 from responding to a communication that you initiate through another method.

Children’s Privacy

Our website and services are intended for adults seeking property-cleaning and related services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.

Please contact us if you believe a child has provided personal information to us.

Links to Other Websites

Our website may contain links to websites or services operated by other companies. Cloud 9 is not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of other websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change.

The updated policy will be posted on this page with a revised effective date. Changes become effective when posted unless otherwise stated.

Contact Us

Questions about this Privacy Policy or Cloud 9’s handling of personal information may be directed to:

Cloud 9 Window Cleaning & Power Washing
Phone: 812-306-8110
Email: eric@cloud9windowcleaning.com
Website: https://cloud9wc.com